Citrus Telecom Status

All Systems Operational

TDM Interconnects Operational

Retail Telephony Platform Operational

Core IP network Operational

Internet access, xDSL, GEA, FTTC, Fibre Ethernet Operational

API, CDR, VPN services Operational

CPS, IDA and NTS Operational

DigiDesk Operational

ECT Platform Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018

Power issue in London DC

Resolved - This incident is now resolved. Customers who require RFO should please open a ticket if you have not already opened one. We apologise for any inconvenience this issue caused.
Oct 18, 08:08 BST

Monitoring - This issue has now been resolved, the replacement equipment has been installed and is operating. We are now monitoring.
Oct 16, 00:44 BST

Update - Due to the damage caused by the internal power supply failure, the equipment is beyond repair and replacement hardware is now being sent to the London Data Center to restore service.
Oct 15, 16:10 BST

Update - Engineers are currently onsite working on the issues with our TDM interconnects, the fault has been identified and is being worked on.
Oct 15, 11:19 BST

Update - Most services have now recovered, but we have reduced capacity on our BT interconnects, this is being investigated now.
Oct 15, 09:47 BST

Update - We are seeing calls starting to process at our London site, and are working to fully restore service
Oct 15, 09:24 BST

Identified - We have had a power issue at our London DC with multiple breakers tripped. These have now been corrected, the cause of the issue is under investigation, in the meantime some calls are not connecting while the affected services are restarted. We apologise for the disuption
Oct 15, 09:18 BST

Oct 17, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.