ECT call processing issue

Incident Report for Citrus Telecom

Resolved

This incident has been resolved.

Posted Dec 05, 2017 - 12:36 GMT

Monitoring

The problem has been identified and a fix implemented. Calls are connecting, we are now monitoring.

Posted Dec 04, 2017 - 14:05 GMT

Identified

There is a problem with the SIP gateways within ECT and they are working on the problem now.

Posted Dec 04, 2017 - 13:15 GMT

Investigating

There is currently an issue with intermittent failures on calls routing via the ECT platform. Issue is under investigation.

Posted Dec 04, 2017 - 12:56 GMT