Retail platform issues

Incident Report for Citrus Telecom

Resolved

This issue is now resolved and the platform is stable. This incident will now be closed. Further information will be provided via the ticket system.

Posted Sep 04, 2017 - 10:40 BST

Monitoring

The secondary SBC has now taken over service, and calls are connecting.

Posted Sep 04, 2017 - 09:31 BST

Identified

Our vendor is currently investigating the cause which seems to be within the SBC element of the network.

Posted Sep 04, 2017 - 09:15 BST

Investigating

We currently have an issue where some calls are failing to '404 not found' or number not recognised. this is under investigation

Posted Sep 04, 2017 - 08:46 BST