Vendor Platform outage

Incident Report for Citrus Telecom

Resolved

This incident has been resolved.

Posted Nov 27, 2019 - 16:31 GMT

Update

Our platform vendor has reported the service is restored.
We are continuing to monitor for any further issues.

Posted Nov 27, 2019 - 14:26 GMT

Update

We are continuing to monitor but we are still experiencing further issues.

Posted Nov 27, 2019 - 14:05 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 27, 2019 - 14:04 GMT

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 27, 2019 - 13:09 GMT

This incident affected: Retail Telephony Platform and SIP Trunking / phone line replacement service.