Current Status: The majority of customers are still reporting no further issues. There are a small number of customers reporting inbound calls are dropping. 3rd Line Engineers have been re-engaged to carry out additional checks
Next Steps: 3rd Line Engineers to provide an update on their investigations. Vodafone regret any inconvenience caused.
Posted Jun 19, 2020 - 16:55 BST
Monitoring
Current Status: 3rd Line Engineers have rebuilt the configuration on multiple PEs and service has restored and under monitor. Multiple customers have confirmed service restoration.
Next Steps: 3rd Line Engineers are monitoring the network to confirm resolution. Vodafone regret any inconvenience caused.
Posted Jun 19, 2020 - 15:06 BST
Identified
The issue has been identified and a fix is being implemented.
Vodafone have confirmed they are experiencing a major national outage affecting tens of thousands of customers. This is under investigation and we are waiting for updates.
Posted Jun 19, 2020 - 13:47 BST
This incident affected: TDM Interconnects, Retail Telephony Platform, Core IP network, Internet access, xDSL, GEA, FTTC, Fibre Ethernet, SIP Trunking / phone line replacement service, API, CDR, VPN services, CPS, IDA and NTS, DigiDesk, and ECT Platform.